Health System responsiveness is a quality indicator introduced by the World Health Organization in the field of health performance evaluation. Knowledge, attitudes, and practices of health care workers about responsiveness affect the level of responsiveness perceived by the patients as customers of the health system. The objective of the study was to develop, implement and evaluate effectiveness of a training module which was designed to improve the practices of nursing officers regarding responsiveness perceived by the patients. Study was carried out at medical wards of District General Hospital- Gampola. A validated instrument was developed to assess the nursing care responsiveness and a training module was developed to address the gaps in nursing care responsiveness. This quantitative study was performed utilizing the domain specific and the overall mean responsiveness score perceived by the patients selected from pre-test and post-test samples. Domain specific and overall responsiveness scores of the pre-test sample were assessed and training module was conducted as the intervention. Post-test sample was evaluated and compared with the pre-test sample using independent t- test. The results showed that the improvement in the domains of ‘dignity’, ‘communication’ and ‘basic amenities’ were statistically significant. The improvement in overall responsiveness was also statistically significant. The results show the ability of enhancing responsiveness by the capacity building of health care workers who deal in the health system. The study recommends that the training module for nursing officers on improving health system responsiveness can be implemented in other clinical units of the hospital to improve the perception of responsiveness by the patients.