The developments in Information Communication Technologies (ICT) and with potential benefits resulting out of these applications led to a new possibility for governments in carrying out its programs and services in their State and Country. India, even while carrying on with its stiff bureaucracy and a rigid governance structure, has been distinctly at the forefront of this new development of putting in to use ICTs. The recent Greater Hyderabad Municipal Corporation (GHMC) initiative in employing and integrating ICTs in their services in the capital city of Hyderabad in the newly formed State Telangana is chosen for the paper. The case study method is employed considering the GHMC’s ICT project being vast and ever-changing services provided by the project. The paper looks at the role played by ICTs in the functioning of GHMC which had won the Swachhta Award for the year 2018.