This paper is published in Volume-5, Issue-4, 2019
Area
Management
Author
Jinu Joy
Org/Univ
Christ College, Kattappana, Kerala, India
Pub. Date
19 July, 2019
Paper ID
V5I4-1215
Publisher
Keywords
Online shopping, E.commerce, Customer satisfaction

Citationsacebook

IEEE
Jinu Joy. Determinants of customer satisfaction of E-shopping: A study on special reference to Idukki District, International Journal of Advance Research, Ideas and Innovations in Technology, www.IJARIIT.com.

APA
Jinu Joy (2019). Determinants of customer satisfaction of E-shopping: A study on special reference to Idukki District. International Journal of Advance Research, Ideas and Innovations in Technology, 5(4) www.IJARIIT.com.

MLA
Jinu Joy. "Determinants of customer satisfaction of E-shopping: A study on special reference to Idukki District." International Journal of Advance Research, Ideas and Innovations in Technology 5.4 (2019). www.IJARIIT.com.

Abstract

Online shopping is the process whereby consumers directly buy goods, services etc. from a seller interactively in real-time without an intermediary service over the internet. Online shopping is the process of buying goods and services from merchants who sell on the Internet. Since the emergence of the World Wide Web, merchants have sought to sell their products to people who surf the Internet. Shoppers can visit web stores from the comfort of their homes and shop as they sit in front of the computer. Consumers buy a variety of items from online stores. As far as e-Commerce business is concerned, ensuring a high level of online customer satisfaction remains an integral, eternal element in achieving and maintaining long-term business success. This study is intended to study customer satisfaction using E-commerce based on a sample from Idukki district. And also analyze and summaries the specific elements of E-commerce customer satisfaction and the various elements of customers expectations and perceptions
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