This paper is published in Volume-11, Issue-4, 2025
Area
Computer Science – Artificial Intelligence / Software Engineering
Author
Arooj Javed
Org/Univ
Queen Mary University of London, East London, England, Pakistan
Pub. Date
07 July, 2025
Paper ID
V11I4-1145
Publisher
IJARIIT
Edition
Volume-11, Issue-4, 2025
Keywords
SLA Monitoring, JIRA Analytics, Dashboard Visualization, Python Automation, Support Team Metrics, ITSM Intelligence, Open-Source Support Tools, AI in Customer Support

Citationsacebook

IEEE
Arooj Javed. AI-Powered Dashboard for SLA Monitoring and Team Performance in JIRA, International Journal of Advance Research, Ideas and Innovations in Technology, www.IJARIIT.com.

APA
Arooj Javed (2025). AI-Powered Dashboard for SLA Monitoring and Team Performance in JIRA. International Journal of Advance Research, Ideas and Innovations in Technology, 11(4) www.IJARIIT.com.

MLA
Arooj Javed. "AI-Powered Dashboard for SLA Monitoring and Team Performance in JIRA." International Journal of Advance Research, Ideas and Innovations in Technology 11.4 (2025). www.IJARIIT.com.

Give proper credits, use Citation.

Abstract

This paper introduces a visual analytics dashboard powered by AI and Python that helps technical support teams monitor SLA compliance, ticket trends, and team performance in real time. Built for JIRA-based environments, the dashboard collects and processes ticket metadata to visualize SLA breaches, categorize ticket flows, and highlight areas of delay. Designed with open-source libraries and scalable for small to medium support teams, the solution empowers stakeholders with actionable insights, improving service delivery and operational transparency.

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