This paper is published in Volume-7, Issue-6, 2021
Area
E-banking
Author
Mohammed M. H. Qasabah, Dr. Abbokar Siddiq
Org/Univ
Mangalore University, Mangalore, Karnataka, India
Pub. Date
08 December, 2021
Paper ID
V7I6-1223
Publisher
Keywords
Customers’ Perceptions, Monthly Income, E-Banking, Services, Yemen

Citationsacebook

IEEE
Mohammed M. H. Qasabah, Dr. Abbokar Siddiq. The relationship between customers’ monthly income and perception towards e-banking, International Journal of Advance Research, Ideas and Innovations in Technology, www.IJARIIT.com.

APA
Mohammed M. H. Qasabah, Dr. Abbokar Siddiq (2021). The relationship between customers’ monthly income and perception towards e-banking. International Journal of Advance Research, Ideas and Innovations in Technology, 7(6) www.IJARIIT.com.

MLA
Mohammed M. H. Qasabah, Dr. Abbokar Siddiq. "The relationship between customers’ monthly income and perception towards e-banking." International Journal of Advance Research, Ideas and Innovations in Technology 7.6 (2021). www.IJARIIT.com.

Abstract

This descriptive study aimed to measure customers' perceptions towards e-banking services provided by Yemeni banks and to find out whether the customers' monthly income is related to their perception of the service. The sample included 189 respondents. Data was collected online using a five-point Likert scale questionnaire. The statistical tests applied for data analysis were frequency descriptive analysis, one way ANOVA and Pearson correlation. The study revealed that the perception of Yemeni customers towards E-banking is high, there is no difference in perception towards e-banking services among users who have different monthly income and there is no relationship between monthly income and customers' perception towards e-banking services.