The aforementioned paper is an attempt to understand the aviation industry and address its most common problems. This is an industry that traditionally tends to operate on very thin margins. Considering the tremendous pressure that’s been building on them in terms of growth in the frequency of flights, the number of flyers, and high fuel prices, it’s important to sustain what’s under their control, and their clientele qualifies as the most important element. Operational tools help to find the solution to most of the problems faced while running this industry.